jilligg Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

When you register an account on jilligg, we collect basic personal details including your full name, date of birth, email address, and mobile number so that we can verify your identity and manage your account securely. We may also ask for a government-issued identification document — such as a Philippine national ID, passport, or driver's licence — when processing withdrawals or completing Know Your Customer (KYC) verification as required by applicable regulations. Financial information, including your preferred payment method details and transaction history, is collected each time you make a deposit or request a withdrawal on the platform. We collect device and usage data automatically when you access jilligg, including your IP address, browser type, operating system, and the pages you visit, which helps us improve platform performance and detect suspicious activity. All information collected is limited to what is necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal data beyond what is required for account management and regulatory compliance.

The personal information you provide is used primarily to create and maintain your jilligg account, process deposits and withdrawals in Philippine pesos, and verify that you meet the minimum age requirement of 21 years old as required for players in the Philippines. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy — and we will only send promotional communications if you have opted in to receive them. Usage and device data is analysed to monitor platform security, identify and prevent fraudulent activity, and improve the overall experience for Filipino players on both mobile and desktop. Your data may also be used to comply with legal obligations, including anti-money laundering (AML) requirements and reporting obligations to relevant Philippine regulatory authorities. We do not use your personal data to make automated decisions that produce significant legal effects without human review, and we do not sell, rent, or trade your personal information to third-party marketing companies under any circumstances.

jilligg shares your personal data only with trusted service providers who assist us in operating the platform — including payment processors, identity verification services, and technical infrastructure providers — and all such third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of jilligg, our players, or the public. In the event that jilligg undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance where practicable. We do not share your data with third-party advertisers, data brokers, or social media platforms for marketing or profiling purposes. All data sharing arrangements are governed by data processing agreements that require recipients to maintain appropriate security standards consistent with the protections described in this Privacy Policy.

We retain your personal data for as long as your jilligg account remains active and for a period of at least five years after account closure, in line with standard record-keeping requirements applicable to online gaming and financial services platforms operating in the Philippines. Transaction records and KYC documentation may be retained for longer periods where required by anti-money laundering regulations or other applicable Philippine law. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request deletion of your account and personal data before the end of the standard retention period, we will action your request to the extent permitted by law and inform you of any data that must be retained for legal or regulatory reasons. We conduct periodic reviews of the data we hold to ensure that information is not kept longer than necessary for the purposes for which it was collected.

jilligg uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including encryption of data in transit using TLS protocols and secure storage of sensitive information on access-controlled servers. Our platform undergoes regular security assessments and vulnerability testing to identify and address potential risks before they can affect player data or account integrity. Access to personal data within our organisation is restricted to staff members who require it to perform their job functions, and all personnel with access to player data are subject to confidentiality obligations. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by applicable law. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jilligg account and to keep your login credentials confidential at all times.

As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections to any inaccurate or incomplete information, and to request deletion of your data subject to our legal retention obligations. You may also object to or request restriction of certain types of processing, and where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with applicable Philippine data protection law. If you are not satisfied with how we have handled your personal data or responded to a rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving all data-related concerns promptly and transparently, and we will always treat your privacy rights with the seriousness they deserve.

jilligg uses cookies and similar tracking technologies to enable essential platform functionality, remember your preferences, and analyse how players interact with our website and mobile interface. Essential cookies are required for the platform to function correctly and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help protect your account from unauthorised access. Analytics cookies help us understand which features are most used, how players navigate the platform, and where technical issues may be occurring, allowing us to continuously improve the experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies may affect certain features of the platform. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on the jilligg platform.